TwinHopRefund Policy
This Refund Policy forms part of the TwinHop End User License Agreement (“EULA”). Capitalised terms have the meanings given to them in the EULA.
1. Refund Within 14 Days
You can get a full refund within fourteen (14) days of purchase without giving a reason, provided you have not yet used TwinHop to transfer data or install apps to an iPhone.
TwinHop is considered used once an iPhone has been registered under your License Key, which happens when you start a transfer or app installation to an iPhone: a full transfer, a transfer of selected apps with their data, or reinstalling apps from your purchases. This applies whether or not the transfer or installation was completed.
For a Repair shop or Repair shop Plus license, TwinHop is considered used once the License Key has been activated on a computer and used with any iPhone.
For reviewers: changed against your draft to match how the Software works. A personal License Key registers an iPhone when any transfer or app installation to it starts; this is recorded on our server and can be checked. Repair shop licenses do not register iPhones, so the criterion for them is our proposal: please confirm it or suggest another.
This refund is voluntary. By completing your purchase, you agreed that supply of TwinHop starts immediately and acknowledged that you lose your statutory right of withdrawal once supply has begun.
2. How to Ask for a Refund
Write to support@twinhop.com within fourteen (14) days of the purchase date, from the email address the License Key was sent to, or include your License Key or receipt. No explanation is needed.
3. What Happens Next
We refund the full amount to the card you paid with, through Stripe. We start the refund within three (3) business days. Your bank usually shows the money within five (5) to ten (10) business days.
After the refund, the License Key stops working on all computers. Your backups stay on your computer, and backing up a phone keeps working without a License Key.
The same applies if a payment is refunded or disputed through Stripe or your bank: the License Key is deactivated.
4. After 14 Days or After Use
If something went wrong after this period, or a transfer failed because of a problem with TwinHop, write to us anyway and tell us what happened. We will review your request in good faith.
Nothing in this Refund Policy limits the rights you have under the mandatory consumer law of your country of residence.